Refund Policy

At Tanu Tour & Travel, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for our taxi and tour services.

Cancellation & Refund Eligibility

• Cancellations made well in advance of the scheduled pickup time may be eligible for a full or partial refund.

• Last-minute cancellations may attract cancellation charges and may not be eligible for a full refund.

• No refund will be provided for cancellations made after the trip has started.

Advance Payments

• Any advance amount paid at the time of booking will be adjusted against the total fare.

• Refund of advance payment, if applicable, will be processed after deducting cancellation or service charges.

No-Show Policy

• If the customer does not arrive at the pickup location at the scheduled time and fails to inform us, it will be considered a no-show, and no refund will be provided.

Service Interruptions

• In case of trip cancellation by Tanu Tour & Travel due to unavoidable circumstances (vehicle breakdown, safety issues, or operational reasons), a full refund of the advance payment will be issued.

• We are not responsible for cancellations or delays caused by weather conditions, road closures, strikes, or natural calamities.

Refund Processing Time

• Approved refunds will be processed within 5–7 working days.

• Refunds will be made using the original payment method whenever possible.

Non-Refundable Cases

Refunds will not be provided in the following cases:

• Customer-initiated cancellation after trip commencement

• No-show situations

• Delays caused by traffic, weather, or road conditions

• Change of plan by the customer during the trip

Contact Us

For refund-related queries or cancellation requests, please contact:

Tanu Tour & Travel
📞 Phone: 88940 31492
📱 WhatsApp: 82197 48714
📧 Email: tanu8312rrr@gmail.com